How can I exchange my ticket for a wristband?
The wristband exchange will open at the Underworld from 11am on 11th May.
Display your ticket on your mobile device, or print it out and being it with you. Your ticket will be scanned and exchanged for a wristband, permitting entry into all venues.

Where can I pick up my pre-ordered festival t-shirt?
Please show your confirmation email to staff at the festival merch stall at Electric Ballroom to collect your order.

Do you accept card payments for merchandise? 
We accept card payments for official Incineration Festival merchandise. Bring cash for extra band merch purchases on the day.

Are there any age restrictions? 
All venues are 18+ with the exception of Electric Ballroom which has their policy below.
No one under 14 can be admitted.
14 can be admitted.14 and 15-year olds MUST be accompanied by an 18+ adult whilst in venue.
16 and over do not need to be accompanied by an adult.
You may be required to show proof of age. Any ticket holder unable to present valid identification indicating that they are at least 14 years of age will not be admitted to this event and will not be eligible for a refund.

Is there a cloakroom? 
Cloakrooms are available at The Electric Ballroom and the Underworld.

Can I bring my camera?
Professional-type cameras (SLRs with interchangeable lenses) are not allowed, with the exception of official photographers covering the event. Video cameras and professional audio recording equipment are not allowed either.

I’ve lost my ticket, can you resend it? 
Please contact Eventim (our ticket provider) customer service.
https://www.eventim.co.uk/helpcenter/